Adult
Valid only for adults between 11 and 60 years old. (ONLINE EXCLUSIVE)
Hidropark is the only water park in the north of Mallorca. It is located in a privileged area in the Port of Alcudia and a few meters from the center of the city. In its 40,000 meters, it has a large variety of water attractions that will make everyone enjoy.More info: https://hidroparkalcudia.com/
*For safety and hygiene reasons, food and drinks are not permitted in the park. (EXCEPT WATER AND FRUIT) , nor deposit it inside the lockers.
The entrance fee Will not be refunded because of weather conditions or other causes beyond the control of the park.
The company reserves the right to vacate and/or interrupt the park services when weather conditions or any other cause of force majeure prevents its safe use without this entailing any refund of the entrance fee or the services purchased. .
July and August: From 10.00 h to 18.00 h
April,May,September-October: From 11.00 h to 17.00 h
June: From 10:00 to 17:00h
Cancellation conditions
1. Right of withdrawal
In accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, of November 16, approving the recast text of the General Law for the Defense of Consumers and Users, the purchase of tickets for Hidropark Alcúdia corresponds to a leisure-related service with a specific date or period of execution, and therefore the legal right of withdrawal does not apply.
2. Cancellations requested by the customer
Tickets may be cancelled up to 72 hours before the scheduled visit date.
The customer may choose between:
- Full refund of the amount paid, via the same payment method used for the purchase.
- A voucher for the full amount paid, valid for 12 months from the date of issue and redeemable for tickets or services offered by Hidropark Alcúdia.
Requests made with less than 72 hours' notice will not entitle the customer to a refund, except in cases expressly provided for in this policy or when required under applicable law.
3. Date changes
The booking holder may request a date change at no cost until 23:59 on the day before the visit, subject to availability.
If the new date has a higher price, the customer will only need to pay the difference.
If the new date has a lower price, the difference will be made available as a credit balance for the customer, usable during the visit for dining, shops, or other services managed directly by Hidropark Alcúdia.
4. No-show
Failure of the customer to show up on the reserved date ('no-show') will result in the loss of the right of access and will not entitle the customer to a refund, compensation, or date change.
5. Weather conditions
Ordinary weather conditions, such as rain, wind, high temperatures, or other circumstances typical of an outdoor activity, do not constitute grounds for cancellation and do not give rise to a right of refund.
Park open
If, once the day has started, Hidropark Alcúdia is forced to temporarily or permanently suspend the activity for safety reasons arising from exceptional weather conditions or other unforeseen circumstances, the park may offer, depending on the circumstances of each case:
- a date change;
- a complimentary ticket for another day; or
- a voucher valid for 12 months.
Park closed before opening
If Hidropark Alcúdia is unable to open its facilities to the public on the contracted date due to force majeure or safety reasons, the customer may choose between:
- a full refund of the amount paid;
- a date change at no cost; or
- a voucher valid for 12 months.
6. Availability of attractions
For reasons of maintenance, safety, technical conditions, weather, or operations, certain attractions, shows, or services may be temporarily out of service.
These circumstances do not give rise to a full or partial refund of the ticket price, provided the park remains open to the public and continues to substantially provide its services and most of its main attractions.
7. Force majeure
Hidropark Alcúdia will not be liable for the inability to provide the service when this results from force majeure or circumstances beyond its control, including, among others, extreme weather phenomena, fires, floods, decisions by competent authorities, risks to people's safety, health emergencies, or general disruptions to essential supplies.
In these cases, the solutions set out in this policy will apply depending on whether or not the park had opened to the public.
8. Fast Pass and additional services
Additional services purchased together with the ticket will generally be subject to the same cancellation and modification conditions as the main ticket.
Fraudulent use of the Fast Pass, its transfer to third parties, or non-compliance with the park's usage or safety rules will entitle Hidropark Alcúdia to withdraw this service immediately, with no right to a refund.
9. Requesting cancellations or modifications
Requests for cancellation or date change must be made through the same channel used to make the purchase or through Hidropark Alcúdia's Customer Service, within the deadlines established in this policy.
This policy does not limit or exclude the rights consumers are entitled to under current legislation.
Regardless of what is set out in this policy, Hidropark Alcúdia may, on a voluntary basis and taking into account the specific circumstances of each case, offer date changes, vouchers, complimentary tickets, or other commercial measures, without this constituting a precedent or creating a right for future requests.
Cancellation penalty
- Cancelling booking after 2026-09-23T00:00 will have a penalty of 33.95
Booking conditions
Entrance to the park from 10:30h. This ticket will only be valid for the date specified on the ticket itself. ID may be requested for locker access.For safety and hygiene reasons, food and drinks cannot be brought into the park. Please read the COVID information available on our website hidroparkalcudia.com, since we have adapted and implemented all the security, cleaning and hygiene measures necessary to make your visit safe.
